Terms of Service
1. Who we are, what these terms cover
These terms govern the GOFAST Managed subscription: a dedicated, single-tenant instance of the GOFAST resource-planning application, operated for you by Baumeler IT Consulting (“we”, “us”) and reachable at your own workspace address. By subscribing you agree to these terms. Questions any time: hello@getgofast.ch.
2. The service
We provision, host, secure, back up and update one GOFAST instance for your team. Hosting and backups are located in Switzerland. We take nightly encrypted backups for operational recovery. The service evolves continuously; we will not materially degrade its core functionality during a paid period.
3. Trial and fees
New subscriptions start with a 14-day free trial (payment card required, workspace limited to 5 team members during the trial). Cancel before the trial ends and nothing is charged. Thereafter the subscription is CHF 99 per month, excluding VAT, billed monthly in advance through our payment provider Stripe. Prices may change with at least 30 days’ notice by email, effective from your next billing period.
4. Cancellation, suspension, and your data after the end
You may cancel any time through the customer portal linked in your emails and on this site; the subscription ends per Stripe’s cancellation terms shown at cancellation. When the subscription ends, your instance is stopped. Your data is then retained for 30 days: reply to the suspension email within that window and we reactivate your workspace exactly as you left it. After 30 days the instance data is permanently deleted; backup copies expire automatically within two months of deletion. We may suspend the service for non-payment (after Stripe’s automatic retries) or for a violation of these terms.
5. Your data
Everything you and your team enter into your workspace is yours. We process it solely to operate the service and access it only for operations, support you have requested, or where the law requires. On request we provide a full export of your workspace data in an open format. How we handle personal data is described in the privacy notice.
6. Your responsibilities
You are responsible for the accounts you create, for keeping credentials safe, and for using the service lawfully. Not allowed: abusive load or attempts to disrupt the service, circumventing plan limits, reselling access to third parties, or storing content that is illegal under Swiss law.
7. Availability and support
We operate the service with reasonable skill and care and aim for high availability, but do not promise a specific uptime (no SLA). Maintenance may cause brief interruptions. Support is provided by email at hello@getgofast.ch on a best-effort basis — replies come from a human in Switzerland.
8. Warranty and liability
The service is provided as described, without further warranties to the extent permitted by law. To the extent permitted by law, our aggregate liability under this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential damage or lost profits. Nothing in these terms excludes liability for unlawful intent, gross negligence, or personal injury.
9. Changes to these terms
We may update these terms with at least 30 days’ notice by email to the subscription address. If you do not agree with a change, cancel before it takes effect; continued use afterwards counts as acceptance.
10. Governing law and venue
Swiss substantive law applies. Exclusive place of jurisdiction is Uster, Switzerland — mandatory statutory venues remain reserved.
11. Language versions
These terms exist in German and English. In case of discrepancies, the German version prevails.